Accessibility

We understand the importance of accessibility

We have designed our facilities to ensure that everyone can enjoy our events and services with ease and comfort. If you require any additional assistance during your visit, our dedicated team is here to help. We strive to create an inclusive environment where everyone feels welcome and can participate fully in our events.

Can I book an accessible seat?

Accessible seats are available in Te Pae Christchurch’s Auditorium and must be booked through the event organiser for non-ticketed events and the authorised ticketing agent for ticketed events. Our Guest Services team is not able to directly assist with your ticketing enquiries.

Do you have hearing or vision assistance?

Braille is provided on lifts and toilet signage. Tactile flooring is provided at egress points including at main entryways, staircases, and escalators. Induction hearing augmentation (hearing loops) are available throughout the whole centre. Please speak with a Guest Services Assistant if you require more information.

Complimentary hearing loop devices are available to guests and are available from our Guests Services team at the main reception desk.  They must remain onsite and be returned after use each day.  A form of identification is required to access these devices.

Can I bring a disability assist animal?

Registered disability assist animals are permitted inside our venues. Due to limited space between seating rows, booking a wheelchair bay with a carer seat may provide more comfort for both patron and animal.

Do you have wheelchairs available to hire?

We have a limited number of wheelchairs available, and these are reserved for emergencies.  If you require assistance with a wheelchair, please contact our Guest Services Desk.

Can I bring mobility aids to the venue?

Mobility aids such as wheelchairs, scooters, walkers and canes are permitted in all Te Pae spaces but must be stored in a manner that does not block any aisles, egress points, or exits.

Does Te Pae have a quiet room?

Te Pae Christchurch does not have a dedicated quiet room - however please talk to our friendly team at the Guest Services desk if you need assistance and they will find an appropriate space should you need one. If you have sensory sensitivities, you are welcome to bring items that will help you to feel more comfortable, such as noise reducing headphones, sunglasses, fidget devices.

Accessible Toilets

Wheelchair and ambulant accessible toilets are available throughout the venue. Please contact our Guest Services Desk if you require directions.

Hidden Disabilities Sunflower Program

Te Pae Christchurch participates in the Hidden disabilities sunflower program. The Hidden Disabilities Sunflower is a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent – and that you may need a helping hand, understanding, or more time in shops, at work, on transport, or in public spaces. For more information about Hidden Disabilities Sunflower and their range of resources visit the Hidden Disabilities Sunflower website.

Hapai Card Program

Te Pae Christchurch participates in the Hapai Access Card programme – making it easier for people in New Zealand with disabilities.  For more information on the Hapai Card, please visit: Accessibility Cards | Hāpai Access Card | New Zealand (hapaiaccesscard.org.nz)