General Conditions of Entry

Terms and Conditions


‘Event’ means an event conducted at the Venue; whether it be a meeting, exhibition, live entertainment event or function.

‘Hirer’ means an entity licensed to use the Venue to present the Event.

‘Management’ means ASM Global (NZ) Limited as the manager of the Venue or any of their respective agents.

‘Owner’ means Rau Paenga Limited.

‘Patron’ means any person who enters the Venue at any time whatsoever, whether as the holder of a ticket or otherwise.

‘Venue’ means Te Pae Christchurch Convention Centre


Te Pae Christchurch Convention Centre (‘Venue’) and ASM Global (NZ) (‘Management’) are dedicated to providing a safe and enjoyable environment for all visitors, patrons, delegates and team members. These General Conditions of Entry are applicable to all visitors, delegates, patrons and team members attending the Venue and are subject to change without notice, based on specific event requirements in the sole discretion of Management.

1. Venue access is permitted only to valid ticketholders, persons with appropriate accreditation or guests invited to specific events or functions.

2. If under the legal drinking age, a Patron shall not attempt to purchase and/or consume any alcohol at the Venue. If of legal drinking age, the Patron shall not consume such quantity of alcohol to become intoxicated. As the Venue is a licensed premises:

· Alcoholic beverages must not be taken from the Venue.

· No external alcoholic beverages will be permitted entry to the Venue.

· Intoxicated and/or disorderly persons will be refused entry or evicted from the Venue.

· Alcohol may not be permitted inside the Venue and/or main auditorium at some Events.

· It is an offence for minors to purchase and/or consume alcohol.

· It is an offence to purchase liquor for, or to supply liquor to a minor.

· Persons supplying liquor to minors will be reported to Police. Penalties apply under relevant legislation.

3. Patrons are required to be aware that once inside the venue lighting levels may vary.

4. Patrons required to show a valid identification (ID) as proof of identity must produce one of the following:

· A valid Passport with a photograph

· A valid New Zealand Drivers Licence

· A valid Kiwi Access Card

5. For the safety of Patrons during the course of an Event, strollers, capsules and prams may not be permitted entry into the venue. Patrons will be directed to the Cloakroom to have the pram, capsule or stroller cloaked.

6. Any Patron, 15 years or under, must be accompanied by an adult.

7. In accordance with the Smokefree Environments and Regulated Products Act 1990, smoking is prohibited in all areas of the Venue except for those specifically designated as a smoking area. Smoking includes the use of electronic cigarettes, vaping devices and other electronic imitations or simulation devices. Patrons who fail to obey a direction from authorised person/s to cease smoking, may be immediately evicted from the Venue.

8. By entering the Venue you consent to allowing the use of your image in relation to artist content and/or promotional purposes.

9. Patrons are responsible for their own personal possessions and must not leave bags or possessions unattended at any time.

10. Events at the Venue may involve a level of recreational risk associated with a crowded environment, which may result in personal injury from time-to-time. All patrons purchasing tickets or attending events at the Venue are asked to assess their own risk prior to entry.

11. All Patrons must wear appropriate attire for a public place at all times, including footwear. Any clothing with lewd or offensive writing, images or imprints may not be worn at the Venue. Management reserves the right to determine whether attire and footwear is appropriate to access the Venue, including in regards to accessing a general admission standing floor and corporate areas.

12. A Patron shall not transmit or aid in transmitting any description, picture, account or reproduction of an Event without the authorisation of the Hirer and the Venue Management. If the Patron makes such a transmission, description, picture, account or reproduction of an Event which is subsequently confiscated by the Hirer or Management or their agents, it shall become the property of Management. Management, the Hirer, their agents and licensees may utilise the Patrons image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction in whole or in part of the Event.

13. Patrons voluntarily assume all risk of all damage and loss – including property damage or loss, personal injury (fatal and non-fatal), economic and consequential loss – whatsoever and howsoever arising (including by negligence) at the Venue including damage or loss caused by the acts or omissions of other Patrons including employees, agents or licensees of Management or Hirer or any other person or thing present at the Venue.

14. The movement of Patrons within the Venue and its surrounds will be subject to monitoring by CCTV cameras.

15. If you have a medical condition that requires you to carry medication (i.e. Epi-Pens, insulin pens, syringes etc.) or if you have a medical insert such as a pacemaker, please let security personnel know upon arrival. Should you require medical assistance or observe someone you believe requires medical assistance, please advise a Venue team member immediately. Staff may escalate a medical incident to the Ambulance Service if they consider assistance is required. Should any Patron require or receive medical treatment while at the Venue, it is imperative that the Patron take all reasonable steps to notify Management of the circumstances of the incident and the treatment required or received. Management will keep a record of all incidents and treatments, which will be handled confidentially and sensitively. At all times the overriding priority is the health and safety of all Venue staff and Patrons.

16. Any person wearing or displaying any insignia signifying membership or affiliation with a gang or other group as designated by legislation, is prohibited from entering, or being in the Venue. This includes coats, T shirts, scarfs, waistcoats, caps, patches etc that indicate a person belongs or is associated with to any of such gang or groups

17. Any person found interfering with the emergency equipment of the Venue, throwing objects to endanger other patrons or team member, damaging seats or any other equipment or assets of the Venue will be removed and if deemed necessary, police may be requested to press charges.

18. Patrons may not bring animals into the Venue other than an assistance animal in the company of its registered owner. Service animals must display a companion vest/lead for ease of identification.

19. Patrons of the Venue must not solicit, display, attempt to sell or distribute any goods or advertising, promotional or political materials (or similar) to any other person.

20. The distribution of leaflets, selling of any goods, merchandise tickets or collections at the Venue is prohibited without the appropriate license and the expressed permission of Management

21. The Hirer and Management reserve the right to refuse admission to, or eject from, the Venue without compensation, any Patron whose conduct is, or is deemed by the Hirer, Management or their agents, to be prohibited, unlawful, dangerous, disorderly or offensive, or who is not entitled to attend that Event – including those who enter a restricted access area such as the field of play, performance areas or any other area deemed as restricted by Management or the Hirer, or other areas of the Venue which is not accessible to the general public. Such Patrons may also be subject to eviction, prosecution and/or fines may apply under relevant legislation.

22. The Hirer reserves the right, to add, withdraw or substitute Event participants, and to vary seating arrangements, audience capacity, venues or program times as it deems necessary, and the Hirer’s exercise of this right shall not entitle the Patron to make any claim whatsoever against the Hirer or Management.

23. The Hirer or Management may cancel, delay, interrupt or stop the Event due to dangerous situations, adverse weather or any other causes beyond its reasonable control, and such cancellation, delay, interruption or stoppage of the Event shall not entitle the Patron to make any claim whatsoever against Management or against the Hirer except, in the case of the Hirer, for and limited to a ticket for a replacement Event if scheduled or a refund of the appropriate portion of the base price of the ticket if the Event is cancelled and not subsequently rescheduled.

24. No refunds or exchanges are offered by Management or the Hirer except in accordance with applicable laws and / or where expressly stated on the ticket.

25. A Patron who breaches these General Conditions of Entry may be denied access to or evicted from the Venue and/or be banned from attending future Events at the Venue. A Patron may be asked for identification for the purpose of enforcing these Conditions of Entry, including prosecution or other law enforcement purposes.

26. Patrons must not enter restricted areas without appropriate accreditation or approval from Management. Restricted areas include the field of play, performance areas or any other area deemed as restricted by Management or the Hirer. Violators may be subject to eviction and/or prosecution under relevant trespass legislation.

27. Patrons acknowledge and accept that these Conditions of Entry may be amended at any time by Management by updating the Conditions of Entry and posting them on Management’s website.

28. By entering into the Venue, a Patron consents to these Conditions of Entry and consents to Management collecting, holding, using and disclosing the Patron’s personal information in accordance with Management’s privacy policy (as amended from time to time in accordance with that policy).

29. Patrons acknowledge that these Conditions of Entry are also for the benefit of and are enforceable by the Owner (in addition to Management) (and that clauses 21 to 23 are for the benefit of and are enforceable by the Hirer) in accordance with Subpart 1 of Part 2 of the Contract and Commercial Law Act 2017.

Prohibited Items

30. Unless expressly authorised by Management, possession of the following items is prohibited at the Venue:

· All professional cameras (those with detachable lenses or telephoto lenses);

· Audio/visual recording devices;

· Selfie sticks, monopods and tripods;

· Drones or other remote controlled devices;

· Broadcasting or transmission equipment;

· External/Commercial food and drink. Patrons are permitted to enter with a limit of one (1) sealed 600mL PET bottle of water, per person, except when there is a ‘Full Decant’ policy in place for any given Event;

· Alcohol;

· Illegal or illicit substances;

· Chewing gum;

· Large spiked wrist or neck bands, spiked or studded belts;

· Knives, weapons, scissors and chains;

· Lasers and laser pointers;

· Management has the right to review content and has the right to refuse any lewd or offensive material of any items or clothing entering the Venue;

· Fireworks or flares;

· Bicycles, skateboards or skates;

· Animals (excluding service animals); and

· Any other item deemed by Management in its absolute discretion, to be inappropriate, illegal, unsafe or hazardous in any way.

Management reserves the right to, at any time, add items to the prohibited items list.

Patrons with any items found to be in breach of these Conditions of Entry may have the items confiscated, be given the option of securing the item themselves, or allowed to utilise the Venue’s Cloakroom facilities. All items checked into the Cloakroom will be subject to a security search prior to cloaking.


31. Any person entering or attempting to enter the Venue without prior authorisation or not in possession of a valid ticket to attend an Event, will be liable for prosecution.

32. Tickets sold, purchased or used in breach of the terms and conditions of sale may be cancelled without refund or the ticket holder may be refused entry.

33. If a Patron holds a ticket acquired in breach of the terms and conditions of sale, including being purchased at a premium or from an unauthorised point of sale, the Patron may be refused admission to the Venue. Any issues with tickets purchased via a third party seller (reseller) must be referred to their original point of purchase.

34. A Patron holding a ticket purchased for a ticketed Event at a concessional price must produce their proof of age, or documentation justifying the concession, when the ticket is presented for use or entry.

35. Patrons who are late for an Event may not be admitted until there is a suitable break in the Event.

36. The Hirer is responsible for all aspects of an Event. All complaints and claims arising out of or in connection with an Event, including but not limited to, admittance and seating at the Event, shall be directed to the Hirer.

37. In addition to the General Conditions of Entry, Management prohibits any person from entering, or attempting to enter the Venue for the purposes of attending a theatre, concert or entertainment event, with:

· iPads/tablets, laptops/personal computers or any mobile phone/device measuring greater than 170mm diagonally*

· Cans, bottles (including glass or metal) and containers

· Chilly bins or hard cased cooler bags

· Bags larger than 30cm x 30cm in seated areas

· Backpacks of all sizes

· Liquids greater than 100ml (e.g. perfumes and aftershaves etc.)

· Glo-sticks and other such illuminating objects

· Permanent marker or felt type pens

· Aerosol canisters

· Musical instruments including horns, trumpets, sirens or other noise making devices

· Banners, posters, flags or signs larger than an A3 sheet of paper

· Motorbike helmets or any face coverings deemed inappropriate by Management

· Large umbrellas (longer than 300mm when in the closed position)

38. Management is dedicated to providing a Venue that is a safe and enjoyable environment for all patrons. In support of this, the following additional Conditions of Entry will be enforced, which may also be supplemented by additional specific Conditions of Entry printed on a patron’s ticket or otherwise notified for certain events. In line with alcohol license conditions and industry best practice, there may be a screening process conducted for all patrons upon entry to the Venue – which include bag checks, personal checks (pat downs) and/or electronic screening. Management reserves the right to carry out such personal checks of any patron who enters or exits the Venue. Patrons refusing to participate in the search process will be excluded from entry;

39. Patrons are not permitted to line up at the Venue before 8:00am on the day of the Event. Patrons who arrive prior to 8:00am may be requested to leave site.

40. On arrival and for the purposes of entry into the Venue for the Event, the Venue may exchange a General Admission ticket for a wristband.

41. Patrons who have been issued with an essential companion ticket must collect the ticket from the Venue’s Ticket Box Office on the day of the Event. The holder of the Hāpai card must be in attendance. The holder must present their Hāpai card displaying +1 icon at the Box Office to receive the complimentary ticket.

42. On occasions there will be a requirement for all drinks to be decanted. Patrons are advised that drink spillages could occur in which case the floor may become slippery.

43. The Hirer, its agents, or Management may, in their absolute discretion, conduct searches of Patrons for any items which are prohibited by law or prohibited by these Conditions of Entry. Depending on the Event, walkthrough metal detectors, x-ray machines, visual searches, handheld metal detectors, bag searches and external pat-downs of persons are types of methods which may be used to search Patrons attending the Venue.

44. The Patron must only occupy the seat specified on their ticket.

45. Patrons with any items found to be in breach of these Conditions of Entry may have the items confiscated, be given the option of securing the item themselves, or allowed to utilise the Venue’s Cloakroom facilities. All items checked into the Cloakroom will be subject to a security search prior to cloaking.

General Admission / Standing Patrons Regulations

46. Management is committed to provide a safe and enjoyable experience for all patrons – Please see below for helpful safety tips whilst on the General Admission (GA) Standing Floor:

· No Moshing, crowd surfing and being elevated by others – any activities that are deemed to be dangerous may result in your eviction from the event and venue.

· You may experience overheating due to crowd density and / or dancing whilst on the GA Standing Floor which is done at your own risk.

· Make sure you keep well hydrated and if you require water, seek assistance from Venue staff.

· Take a break and move out of the crowd into the foyer areas or at the rear of the floor where there is more space.

· Look out each other. If you see someone around you in distress, seek assistance / alert ushering / security personnel immediately.

· Patrons must wear footwear at all times and bare feet will not be permitted.

· Medical first aid staff are available at all times during the event and are positioned at either side of the floor area.